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INSTRUCTIONS on the order of personal reception of citizens and representatives of legal persons at the Prosecutor General’s Office of the Republic of Belarus
INSTRUCTIONS on the order of personal reception of citizens and representatives of legal persons at the Prosecutor General’s Office of the Republic of Belarus

INSTRUCTIONS
on the order of personal reception of citizens and representatives of legal persons at the Prosecutor General’s Office of the Republic of Belarus

1. The Instructions on the order of personal reception of citizens and representatives of legal persons at the Prosecutor General’s Office of the Republic of Belarus (hereinafter – the Instructions) are based on Presidential Directive Nr.2 “On Measures to Further Reduce Bureaucracy in the State Apparatus” of 27 December 2006, Presidential Decree Nr.498 “On Additional Measures for the Management of Appeals from Citizens and Legal Persons” of 15 October 2007, Law of the Republic of Belarus “On the Prosecution Service of the Republic of Belarus” of 8 May 2007 and Law of the Republic of Belarus “On Appeals from Citizens and Legal Persons” of 18 July 2011.

2. The present Instructions establish the order of personal reception of citizens, including entrepreneurs (hereinafter – citizens) and representatives of legal persons (hereinafter – personal reception), at the Prosecutor General’s Office of the Republic of Belarus (hereinafter – the Prosecutor General’s Office).

3. Personal receptions at the Prosecutor General’s Office shall be given by the Prosecutor General of the Republic of Belarus, the Deputy Prosecutors General of the Republic of Belarus, the heads of the divisions (departments) and their deputies, senior prosecutors and prosecutors of the departments according to their competence and the distribution of duties.

During a personal reception, technologies may be used (audio and video recording, filming and photographing) at the discretion of the person who gives the reception, whereof the visitor shall be notified in advance.

4. The Prosecutor General shall give personal receptions according to previous appointments. Decision to grant an appointment shall be based on an incoming appeal against a decision of a Deputy Prosecutor General with a request for a personal reception and shall normally follow a personal reception by a Deputy Prosecutor General of the Republic of Belarus.

A personal reception by the Prosecutor General of the Republic of Belarus in connection with the submission of a supervisory appeal against a judicial order or an order issued in the framework of administrative proceedings with a request for personal reception shall be given after a personal reception of a Deputy Prosecutor General of the Republic of Belarus has been attended and his decision on previous similar appeals has been obtained.

Should the Prosecutor General of the Republic of Belarus be temporarily absent on the reception day, the receptions shall be given by the Deputy Prosecutor General who is executing his duties.

5. The Deputy Prosecutors General shall give, by previous appointment, personal receptions to citizens who have duly filed supervisory appeals against judicial orders, orders issued in the framework of administrative proceedings or decisions of the heads of the divisions and independent departments of the Prosecutor General’s Office.

6. The organisation of personal receptions shall be the duty of the Appeals Management Department of the Prosecutor General’s Office (hereinafter – the Appeals Management Department).

7. During a personal reception, the Head of the Appeals Management Department, his Deputy, a senior prosecutor and a prosecutor of the Department shall give necessary explanations, receive appeals, organize personal reception at the divisions (departments) of the Prosecutor General’s Office and by the Prosecutor General and his Deputies.

8. The Appeals Management Department shall study, analyze and organize issues raised in incoming appeals to the prosecution bodies, as well as data on the number and nature of appeals and decisions taken on them.

9. Personal reception of visitors with first-time supervisory appeals against judicial orders, decisions of the heads of the oblast prosecutors’ offices, the Minsk Prosecutor’s Office, the specialized prosecutors’ offices of the same status, national bodies of public administration and other organizations subordinate to the Government of the Republic of Belarus, as well as other appeals shall be given by the prosecutorial staff of the Appeals Management Department or by the prosecutorial staff of the respective divisions (departments) of the Prosecutor General’s Office according to their competence.

10. Personal receptions shall be given by the staff of the Appeals Management Department from 8 a.m. to 6 p.m. on weekdays at the Prosecutor General’s Office (Minsk, Internatsyonalnaya Str. 24). The heads of the divisions (departments), their deputies, senior prosecutors and prosecutors of the divisions (departments) of the Prosecutor General’s Office shall give personal receptions from 9 a.m. to 6 p.m. daily on weekdays.

11. Persons attending a personal reception shall provide a personal identification document and, if attending on behalf of another person, documents proving their right to act as representatives of this person. The visitor may be refused a personal reception if they fail to provide the said documents.

12. If issues raised by the visitor at a personal reception fall outside the competence of the Prosecutor General’s Office, the appeal shall not be considered on its merits, and the visitor shall instead be given instructions as to what public authority or other organization (public officer) should be approached for the decision on issues raised in the appeal.

If the visitor’s oral appeal presented at a personal reception can’t be resolved during this reception, it shall be set out in writing, registered and treated as a written appeal according to the procedure and deadlines stipulated by law.

13. Persons who according to the criminal procedure law, civil procedure law, economic procedure law and administrative procedure law aren’t entitled to appeals against respective actions and decisions, may be refused an appointment with the Prosecutor General of the Republic of Belarus or his Deputies.

14. The Department for Workflow Management, Statistics and Analysis shall, in cooperation with the Appeals Management Department, exercise control to ensure that the deadlines for the resolution of appeals received at personal receptions by the Prosecutor General of the Republic of Belarus are met.
The organization of the above control regarding appeals received by the Deputy Prosecutors General and other prosecutors at their personal receptions shall be a responsibility of these prosecutors.

Contact phone: (017) 328-55-41.


© 2006 General Prosecutor's Office of the Republic of Belarus
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